How texting works with After Hours.

After Hours by Odile is a product of OdileUSA L.L.C., Florida. It answers the phone for local service businesses. Apart from alerts to our own team, four kinds of text message leave our system, plus one activation text to a business owner when their receptionist goes live. All of them come from phone numbers we own, and this page is the public description of how a person comes to receive each one.

1. If you own a business that uses After Hours

You give us your mobile number on the sign-up form at odilelabs.com/signup, and you tick a box, which is not ticked for you, that says:

Text my mobile when someone calls.
What you will get: a text with the caller's name, number and what they need, each time your receptionist takes a call or books an appointment. No marketing, ever.
Message frequency follows your call volume, typically a few messages a day. Message and data rates may apply.
Reply STOP to any message to stop them, HELP for help. Consent is not required to use After Hours: leave the box unticked and your messages stay in the console only.

Leaving the box unticked still creates your account. It simply means we never text you, and you read your messages in the owner console instead. Consent is never a condition of buying anything from us.

If you ticked the box, you also get one activation text when your receptionist goes live, with the number to forward your calls to. It is sent once.

2. If you called a business and hung up

When you dial a business that uses After Hours and end the call without leaving a message, you get one text, from our texting number, that reads:

Sorry we missed your call to [the business]. Reply with a good time and number and we'll call you back. Reply STOP to opt out.

Your number comes from the call you placed yourself. We never text a number that has not called one of these businesses, and we never buy, rent or upload lists. It is one message for one missed call, it is not repeated, and there is no follow-up unless you reply.

3. If a business's receptionist takes your message or books your appointment

After the receptionist has saved your name and number, or booked you in, it may ask you once, out loud, on that same call:

Can [the business] text you about this request? Message and data rates may apply; reply STOP to stop.

Only a clear yes, said on that call, is recorded. If you say no, say nothing clear, or are never asked, nothing is recorded and you get no text from it. A yes to one business is never shared with, or used by, any other business on After Hours.

If you said yes, that business's receptionist may later text you about that same request — confirming it, following up, or asking what it still needs to finish it. These messages are never marketing: no discount, no offer, no link to any other product. Reply STOP to any of them, from that business, at any time.

4. If you called or WhatsApped Odile Labs and asked us to text you a link

If you call (561) 375-2995 or WhatsApp us and ask, in your own words, to be texted a link — for example "can you text me a link to start" — we record exactly what you asked and send one text, from our texting number:

Odile Labs: start free at odilelabs.com/signup. Reply STOP to opt out.

We only ever send this after you ask for it; we never offer it unprompted, and the text carries nothing but the one link you asked for — no other offer, no other product. It is sent once to a number; asking again does not send it twice.

Stopping them

Reply STOP to any message and that number stops receiving them immediately. Reply HELP for help. You can also write to hello@odilelabs.com and we will remove your number.

Costs and frequency

We do not charge for messages. Message and data rates may apply from your own carrier. Frequency depends entirely on call volume: an owner with a busy line may get several a day, a caller gets one per missed call.

What we never do

Mobile phone numbers and consent to receive text messages are never shared with third parties or affiliates for marketing purposes, and are never sold. Numbers are passed only to the telecommunications provider that carries the message for us.

Company

OdileUSA L.L.C., Florida, United States. Registered office: 7901 4th St N Ste 300, St. Petersburg, FL 33702. After Hours is a product name used by OdileUSA L.L.C.

Contact

hello@odilelabs.com

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