Odile After Hours · AI receptionist for hotels The 3 a.m. call to the front desk gets answered.
When the desk is checking someone in, the night auditor is on a report, or the sales office has gone home, the phone still rings. It answers on your number, in the caller’s language, and texts the right person before the caller hangs up.
What it does for a hotel
Every call, in 32 languages
It answers in the caller’s language and follows them if they switch.
Reservation requests and messages
Dates, guests and a callback number, taken properly. It never quotes a rate or confirms a room it cannot see.
Group, wedding and event inquiries
Laid out for your sales and catering team: the date, the guest count, the contact and their number.
Urgent calls reach someone
Marked URGENT or put straight through to the manager on duty or an extension you choose.
The right person knows in seconds
The manager on duty or the right department gets the guest’s request by text as the call ends.
Guests hear back
A guest who says yes on the call gets a text about their request, and their reply comes straight back to your team.
Your phone system and your CRM
It connects to your phone system over SIP, and every message can land in your CRM by webhook.
Recorded and disclosed
Every call is recorded and transcribed, and callers are told it is an AI and that the call is recorded.
Your data stays yours
If you want it, we build it on your own accounts and hand you the keys. Guest information stays in your systems, under your name.
Our founder ran food and beverage at private clubs in Palm Beach County and banquets at a Florida resort, so the setup is done with your front office, sales and F&B leads, in person.
What it costs
Quoted per property after a walkthrough. A 40-room inn and a 300-room resort with a ballroom are not the same job, and we would rather see your front desk and your evenings before we put a number on it.
Questions hotels ask
Can it book a room?
Not today. It takes the reservation request with the dates, the number of guests and a callback number, and texts it to the front desk. It never confirms a room or quotes a rate it cannot see.
Does it answer guests who don't speak English?
Yes. It follows the caller's language, any of 32, and keeps up if they switch mid-call.
Does it tell callers it is an AI?
Yes. Every caller hears that it is an AI assistant and that the call is recorded.
What does it cost?
It is quoted per property after a walkthrough: a 40-room inn and a 300-room resort with a ballroom are not the same job.