How do I stop fake Google Business listing calls to my business?

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Check the threat away from the caller

Google says it does not ask for payment, card details or passwords in these calls. If someone demands money to keep your business on Google, the call is not from Google. Read Google’s explanation of calls to businesses before following an incoming caller’s instructions.

Do not use a link they text you or a callback number they dictate. Open Google Search or Maps as you normally would, using the account that manages your business. Check the profile there. If you need help, start from Google’s own Business Profile Help pages.

Do not let a caller set the deadline for that check. Set the phone aside, finish serving your customer and return to the profile through your own account. Ask the person who normally manages the listing to help if you are unsure which account to use.

Recognize the listing-removal pitch

A caller may say your listing is unverified and about to disappear unless you act. The FTC has challenged robocallers using false Google-removal threats. You do not need to buy a caller’s service to keep a free Business Profile.

Give staff a short rule they can follow: do not authorize a purchase or share account access during an incoming listing call. Ask them to pass the claim to the person who manages your profile. Keep the same rule for a caller who describes the demand as a renewal, a verification fee or a special placement.

End the call without pressing buttons

Google’s fraud guidance says to hang up on suspicious calls and avoid pressing buttons. Do not press a key to reach an operator or remove the business from a suspicious recording’s list. Do not read out passwords or verification codes.

If someone on your team already spoke to the caller, ask what they shared. Make a private note of the date, the claimed company and the requested payment or account change. Keep any voicemail or message already received; there is no need to call the person again to gather more.

Reduce interruptions with the tools you have

Ask your phone provider what spam labeling and blocking are included in your existing service. The FTC’s blocking guide separates mobile, landline and internet phone options. Start with the tools for your actual line rather than buying a mobile app for an office phone.

For a mobile business line, ask about free basic T-Mobile Scam Shield, Verizon Call Filter or AT&T ActiveArmor, depending on your carrier. Review missed calls after changing a filter. Leave a clear way for a new customer to give their name, number and request.

Do not rely on the National Do Not Call Registry for your business line. The FTC says business numbers are not covered, and registration does not stop scammers. Our business call guide covers a wider plan for interruptions.

Report the attempt and deal with any payment

Use ReportFraud.ftc.gov if you have information about the scam or lost money. Use the FCC complaint center for unwanted calls or spoofing. See our reporting guide for the details to save.

If you paid or gave account access, follow the FTC’s steps after a scam: contact the payment provider quickly and secure affected accounts. Ask the bank or card issuer what can be reversed. Do not assume a caller promising paid recovery can fix it.

Questions people ask

Does Google ever call a business?

Yes. Google may call to confirm business information or help with customer requests. It does not demand payment to keep a listing. Check Google’s own description and verify through your account.

Should I remove my business phone number from my profile?

Before changing how customers reach you, review your call filters and staff response. Keep the profile accurate and give real customers a clear way to leave a message. Return to the scam-call guide hub for other situations.